Privacy Policy

This Privacy Policy (“Policy”) explains in general terms how M & T SHUTTLES (PTY) LTD

Protects the privacy of your personal information. We are firmly committed to protecting

the privacy and confidentiality of personal information and maintain various physical, electronic and procedural safeguards to protect personal information in our care, including but not limited to:

  • Our employees undergo credit and criminal checks and are bound by a confidentiality agreement;We endeavour to transact only with reputable third party service providers;
  • Our technology is protected by:
    • Domain Authentication
    • Data Leak Prevention
    • Secure Communication and Email Routing
    • Organisation-wide Segregation of Duties
    • Email Security Policies and Data Encryption
    • Network Security Monitoring 24/7
  • The Companies Act stipulates that we must keep your documents on file for five years, after which it will be destroyed. During this period we endeavour to keep your information secure, however, if you wish us to destroy your information please advise us accordingly in writing.

By providing personal information to us (or allowing another person to do so on your behalf), you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us and this may affect the services we can provide to you.

In this Policy, where we say “disclose”, this includes to transfer, share, send, or otherwise make available or accessible your personal information to another person or entity.

What information do we collect?

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel-related services and products on your behalf. This may include:

Your name, residential address, mailing address, telephone number, email address, credit/debit card details (including card type, card number, security number and expirydate), passport details, frequent flyer details, and information about your dietaryrequirements and other details relevant to your travel arrangements or required by the relevant travel service providers (e.g. airlines, accommodation or tour providers).

When you make contact with us for other purposes, we may also collect personal informationabout you in relation to those purposes.

For example, when we respond to an enquiry or feedback form you have sent to us. We may collect your personal information via explicit data capture methods when you enter a competition, or via implicit data capture methods such as studying which pages of our website you read the most via the use of cookies. Please refer to the clause named “Cookies” below for further details. We may also collect your personal information when you subscribe to the M & T Shuttles newsletter.

What do we do with this information?

When we book products and services for you, we usually do so as an agent for or on behalf of travel service providers. This means that we usually collect personal information about you both for our internal purposes (e.g. to process your booking), and on behalf of the parties for whom we act as agent, for their internal purposes (e.g. to provide the booked services). Accordingly, the consent you provide under this Policy to the collection and use of personal information by us, applies equally to the parties whose products and serviceswe sell. For example, if you purchase a flight from us, then under this Policy you will have consented to your personal information being provided to the airline to enable your flight to be booked.

We act as agent for or on behalf of many thousands of travel service providers, so it is not possible for us to set out in this Policy all of the travel service providers for whom we act nor exactly how each of these travel service providers will use your personal information.

There may be occasions when M & T Shuttles is legally required to provide access to its database in order to cooperate with police investigations or other legal proceedings. In those instances, the information so provided shall be solely for that purpose.

M & T Shuttles shall not sell, rent or trade your personal data to third parties for marketing or any other purposes without your express consent (except as specifically set out in the paragraph immediately above).


M & T Shuttles makes use of cookies to enhance the user experience, and the use of cookies is only by consent of the user by acceptance of this policy.

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We may link the information we store in cookies to any personal information you submit while on our website. The two types of cookies used on the M & T Shuttles website are described below:

Session ID cookies: These are used to maintain a so-called ‘session state’ and only lasts for the duration of your use of the website. A session cookie expires when you close your browser, or if you have not visited the server for a certain period of time. Session cookies are required for the website to function effectively, but are not used in any way to identify you personally.

Permanent cookies: These cookies outlast user sessions and store a unique number on yourhard drive in order to identify you as an individual user. No personal data is stored in permanent cookies. You can view permanent cookies by looking in the cookies directory of your browser installation. M & T Shuttles uses permanent cookies to identify you between website visits. These permanent cookies are not required for the website to work, but may enhance your browsing experience.

Although you cannot block session cookies as they are required for the website to function correctly, your internet browser can be configured to reject permanent cookies and is dependent on the type of internet browser you use. Please refer to the relevant internet browser manufacturer’s website where you should be able to view the steps in rejecting these cookies if you wish to do so.

Google Analytics

When you visit certain sections of the website, Google Analytics, a website analytics service provided by Google, Inc (“Google”), will place cookies on your computer’s browser.

The information generated by the cookies about your use of the website is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to the website and its pages, the average time spent on the website and the pages viewed. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personal data of visitors to our website. We will not associate any data gathered via use of cookies with any personal data from any source as part of our use of Google Analytics. For further information about Google Analytics please visit and for details of Google Analytics’ Privacy Policy, please visit .

You may choose to opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at

Web Beacons / Gifs

We employ a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on our website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gatheredby clear gifs to our customers’ personal identifiable information.

Opt Out

M & T Shuttles’s newsletter subscribers have the option to opt-out of receiving further information from M & T Shuttles. There is an “unsubscribe” link in the footer of each email you receive. Alternatively, send an email to to unsubscribe. The client may also contact us to unsubscribe to any of our marketing material.


To change your e-mail address details, send an e-mail with the correct details to

If you have any enquiries, comments or complaints about this Policy or our handling of your personal information, please email

Changes to the Privacy Policy

From time to time it may be necessary for us to review and revise this policy. We reserve the right to change this Privacy Policy at any time for any reason. If we decide to change the Policy, we will update the Privacy Policy modification date below.